euro69 Privacy Policy
This policy explains how your personal data is collected, used, and protected on the euro69 platform.
euro69 is a football betting and online casino platform designed for gaming enthusiasts in Myanmar. We place great value on protecting and safeguarding our users' personal data. This Privacy Policy explains in detail how we handle your personal data while you use our services.
This policy applies to the euro69 website and all associated services. If you have read this policy and agree to it, you may continue using our platform. If you do not agree, please stop using the service and contact our customer support team.
Information We Collect
We collect certain personal data from you in order to provide our services and ensure your account's security. The types of information we collect are as follows—
1.1 Information You Provide Directly
- Name, date of birth, and contact phone number
- Email address
- Payment-related information for KBZPay, Wave Money, AYA Pay, or CB Pay
- National Registration Card or identity verification data collected during account creation
- Message content sent when contacting our support team
1.2 Information Collected Automatically
- IP address and computer / mobile device information
- Browser type and version, operating system
- Referring URL indicating which source you used to access the website
- Data from cookies and similar tracking technologies
- Game history on the website
1.3 Information received from third parties
Financial verification information from payment service providers (KBZPay, Wave Money, AYA Pay, CB Pay) and data from online security fraud prevention services may be obtained. This information is integrated into our service and used for fraud prevention and account security.
How we use your personal information
We use the information we collect only for the following purposes—
2.1 Account management and service
- To create and manage your account
- To process deposits and withdrawals
- To provide promotions and rewards including a 200% welcome bonus
- To determine your VIP level and process the associated cashback rewards
2.2 Security and verification
- To verify the user's age and confirm they are 21+
- To prevent financial fraud and unauthorized access
- To verify the accuracy of the referral program
2.3 Customer service
- To provide 24/7 Myanmar-language live chat support
- To resolve your questions, complaints, and service requests
- To take customer feedback into account for platform improvement
2.4 Legal obligations
We may disclose personal information when required to comply with applicable laws, regulations, or requests from government authorities.
Cookies and tracking technology
Cookies are small text files stored by your browser. They help improve the functionality of our website and enhance your gaming experience.
3.1 Types of cookies we use
- Essential cookies: Required for the basic functionality of the website and account login sessions
- Performance cookies: Help analyze which parts of the website are used most and identify and fix issues
- Functional cookies: Used to remember your language preference and gaming preferences
3.2 Cookie management
You can delete or block cookies in your browser settings. However, please note that after disabling essential cookies, some features of the website may no longer work.
Data sharing and disclosure
We do not sell, rent, or trade your personal information to third parties. The only circumstances under which we may share data are as follows—
4.1 Service provider partners
Payment service providers such as KBZPay, Wave Money, AYA Pay, and CB Pay will only receive the information necessary to process financial transactions. These partners handle data only as we instruct and may not use it for their own purposes.
4.2 Legal requirements
If formally requested by a court, law enforcement authority, or government agency, we are required to respond in accordance with the law and may disclose personal information.
4.3 Fraud prevention
Data may be shared when necessary to cooperate with investigative bodies in cases of fraudulent transactions, money laundering, or abuse of the platform.
Data retention
We will retain personal information for the duration of the service and for a period we deem necessary to investigate potential violations of the law or improper conduct.
5.1 Account data
It will be deleted or deactivated within a few years of the date your account is closed, after fulfilling any legal obligations.
5.2 Financial records
Financial transaction records will be retained in accordance with the law for the legally required retention period for financial purposes.
5.3 Customer service communication records
Chat records and email communication records are retained for a set period to resolve customer service issues and monitor platform quality improvements.
Your rights regarding your data
Every user with an account on the euro69 platform has the following rights regarding their personal data—
6.1 Right of Access
You have the right to know what personal data we hold about you. You can submit this request via 24/7 Live Chat or by emailing [email protected].
6.2 Right of Rectification
If any personal data we hold about you is incorrect, you can contact our support team to request a correction.
6.3 Right to Erasure
You can request that we delete your personal data when we no longer need to provide our services to you. Please note, however, that where legal requirements prevent deletion, we will continue to retain the data.
6.4 Right to Object
If you are unhappy with how your personal data is being used, you can object directly and we will review the matter.
6.5 Right to Data Portability
You have the right to receive the personal data we hold about you in a structured format. You can submit this request through our customer support team.
Data Security
We have put in place technical and operational security measures to keep your personal data safe—
- SSL (Secure Socket Layer) Encryption: All data transferred between your browser and our servers is protected by SSL
- Access Controls: Personal data can only be accessed by authorised staff, who are bound by confidentiality agreements
- Regular Audits: We conduct regular security checks on our servers and databases to identify and fix any vulnerabilities
- Payment Data: We use the verification methods provided by KBZPay, Wave Money, and other payment providers, and we do not store any financial PINs or passwords on our servers
While we take every reasonable precaution, please be aware that no one can guarantee 100% security for data transmitted over the internet. We appreciate your understanding and thank you for using the platform.
Protection for Under-21s
The euro69 platform is open to users aged 21 and above only. We do not knowingly collect personal data from anyone under 21 in any form.
If we become aware that a person under 21 has opened an account, that account will be closed immediately and the associated personal data will be handled in accordance with legal requirements.
If you suspect that someone under 21 is accessing the platform, please notify our support team right away.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the effective date. Continued use of the platform after updates are published will be treated as acceptance of the revised policy.
For significant changes, we may notify you through our usual communication channels (Live Chat and email). If you have any questions about the changes, you can reach us at [email protected].
Contact euro69
If you have any questions about this Privacy Policy, you can reach the euro69 customer support team—
Data Protection — Questions & Answers
Frequently asked questions about euro69's Privacy Policy