How can I help a family member who has a gambling problem?

If you know a family member or someone close to you is having problems due to gambling on euro69, contact support@euro69.mom. We can review that person's account and help arrange Self-Exclusion. Including the person's name and any additional details will allow us to act faster.

21+ Responsible Gaming

Play safely at euro69

Q: How do I set a deposit limit?

You can request one via euro69 Live Chat (24/7) or at support@euro69.mom. Daily, weekly, or monthly limit options are available. To increase a limit, a cooling-off period applies; to lower one, it takes effect immediately.

euro69 explains the self-control tools, protective measures, and support options available so you can enjoy gambling as entertainment.

What is Responsible Gaming

euro69 is for people in Myanmar who enjoy gambling. Our belief is that gambling is a form of entertainment, not a way to earn income. We prioritise ensuring every user on our platform plays safely and with the right mindset.

Responsible Gaming means making your own decisions, setting limits, and keeping gambling from negatively affecting your life, finances, or relationships. At euro69, that principle is built into the platform.

Note: Gambling involves the risk of loss. Always keep in mind that money you wager can be lost. Do not play beyond your budget.

21+ You must be 21 years of age or older to play on euro69.

Problem Gambling Help

If gambling feels like it is becoming a problem, contact euro69's 24/7 Live Chat or email [email protected]. We are here to help in Burmese.

Self-Control Tools

euro69 provides tools so each player can manage themselves. Using these tools shows you are a responsible player.

Deposit Limit

You can set the maximum amount you can deposit daily, weekly, or monthly yourself. Plan your budget in advance and keep your gambling under control.

Time-Out

You can use the Time-Out feature to pause gambling for one day, one week, or one month. A break can make a real difference.

Self-Exclusion

If you want to stop gambling, you can request that your account be locked until you feel ready to return. We fully support this decision.

Loss Limit

You can set a maximum amount you are allowed to lose within a week or a month. Once that limit is reached, play stops automatically.

Play Time Reminder

After a set amount of time, a notification will appear showing how long you have been playing. This helps you always stay aware of your session length.

24/7 Myanmar Language Support

For any concerns related to gambling, our team is available 24/7 via Live Chat or at [email protected] in Myanmar language.

Signs that gambling is causing problems

If you or a family member shows any of the signs below, contact us right away — there is nothing to be ashamed of.

Chasing losses by continuing to bet with larger amounts to try to win back what was lost.
Borrowing money to gamble, or repeatedly running into financial problems.
Trying to stop gambling but failing and going back to it repeatedly.
Gambling is causing negative effects on family, friends, or work.

Hiding gambling activity and lying to family and friends about it.
Losing track of time and spending hours gambling without realising it.
Feeling depressed, angry, or unable to sleep after a bad gambling session.
Neglecting daily responsibilities — work, school, family — because of gambling.

If you think this applies to you or a family member — contact us via Live Chat or at [email protected]. We can help you get back on track.

Step-by-step guide to gambling safely

Set a Budget in Advance

Decide how much you are willing to spend before you start playing, and stop when you reach that amount. Continuing to play beyond your budget is when problems begin.

Set a Time Limit

Decide how long each session will be before you start. Playing for hours without noticing is a sign of losing control.

Play for Entertainment Only

Do not treat gambling as a source of income. Playing with the hope of getting rich from winnings often leads to bad outcomes.

Seek Help

If gambling is causing you distress, do not hesitate — contact our 24/7 support right away.

Age Restriction 21+

To play on euro69, you must be 21 years of age or older. This is a policy we enforce, and any violation found will result in immediate account closure.

Protecting young people is a priority policy at euro69. If you become aware that a minor or underage person is playing on this platform, please notify us immediately at [email protected].

Age verification is carried out during the identity confirmation step and must be completed before an account can be opened.

Warning

If there is a chance that children or young people in your household could access the euro69 platform, make sure to fully log out of your account on any computer, phone, or device.

Self-Exclusion (Self-Exclusion) Details

Self-Exclusion is a system where you can voluntarily request euro69 to suspend your access when you want to stop gambling. This request is acted on immediately.

Available Self-Exclusion Periods

One month — for those who want a short break from gambling
Six months — for those who need a longer break
One year — for those who want to take a long break from gambling
Permanent — for those who want to stop gambling for good

How to Request Self-Exclusion

Contact euro69 Live Chat (24/7 in Burmese) or email [email protected] and say "I would like to request self-exclusion" — we will act immediately and support you without asking further questions. During the self-exclusion period, promotional emails will be stopped and deposits will not be accepted.

Important Note

After the self-exclusion period ends, you may only request to reopen your account after six months, and we will review the request at that time.

Browse the games and play responsibly

You can browse all game types at euro69 — log in and play if you have an account, or check the FAQ if you have questions.

Responsible Gambling Questions at euro69

If you are betting larger amounts to chase losses, facing ongoing financial problems due to gambling, experiencing damaged relationships with family, or feeling unable to stop gambling, these may be signs of problem gambling. In that case, euro69 support is available to help.

During your Self-Exclusion period, access to the euro69 platform will be blocked — we handle that protection ourselves. If you want to reopen your account after the period ends, contact [email protected] and we will review it together with you.

You can request one via euro69 Live Chat (24/7) or at [email protected]. Daily, weekly, or monthly limit options are available. To increase a limit, a cooling-off period applies; to lower one, it takes effect immediately.

A Time-Out is a short break from gambling lasting one day to one month, after which your account reopens automatically. Self-Exclusion covers a longer period (one month, six months, one year, or indefinitely) and requires you to contact us to reinstate access. Choose Self-Exclusion if you need stronger control.

If you know a family member or someone close to you is having problems due to gambling on euro69, contact [email protected]. We can review that person's account and help arrange Self-Exclusion. Including the person's name and any additional details will allow us to act faster.

You can request this through euro69 Live Chat. When 30 minutes, one hour, or your chosen time is reached, a notification saying "You have been playing for X amount of time" will appear. This helps you keep track of your session and stay within your budget.

Games You Can Play Safely

As a responsible player, you can access euro69's full range of games within a set budget.